FAQ
Frequently asked questions
So that you can make the best possible use of Allyz, we've put together a selection of frequently asked questions our customers have asked our team. If you still have a question we haven't answered, please feel free to send us a message using the contact form!
You can access the Need a Doctor service on the Allyz app where you will be directed through a short appointment booking form.
If you are accessing the service in the USA, the service is available ‘on demand’. You will complete the form to request a virtual consultation and receive acknowledgement of your request. The doctor will call you within 5-10 minutes of receiving the request.
For appointments requested in the EU and the rest of the world, you can choose your preferred appointment slot when you complete the appointment booking form.
This services is provided by third party provider.
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You can change your first name, surname and phone number directly in the my account section. Simply go to 'my account' on the website or in the app and edit your details. Unfortunately, you can't change the email address assigned to your account unless you delete your Allyz account and create a new one with a new email address. This will include any trips added to trip planner and flight details added with your registered email address. Please note if you delete your acount all of your data will be permanently deleted and cannot be recovered.
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Delays are based on our third-party flight data tracking system, FlightStats. If the system reports a delay, it will issue lounge vouchers. If it doesn't report the delay accurately, SmartDelay can't track the issue or send you a lounge access voucher. A delay can be an announcement from your airline.
If you were due to receive a lounge voucher but it hasn't come through yet, please contact the SmartDelay customer service team on +44 203 725 1601 or
email smartdelaysupport@collinsongroup.com. Their team is available 24/7 to contact.
Service and response provided by Smart Delay
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Our systems can take up to 72 hours to update and show new changes, so we recommend waiting and refreshing your browser or app.
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Symptom Checker asks you questions and analyses your answers to help give you recommendations on how to treat your condition or if you should speak to a professional. Using the information from Medical Knowledge Base - Infermedica, it estimates the probability of specific diseases, recognising over 800 of them. It only takes a few moments to find out what you might be suffering from and how serious your symptoms are. Symptom Checker doesn't provide medical diagnosis.
This services is provided by third party provider.
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