FAQ
Frequently asked questions
So that you can make the best possible use of Allyz, we've put together a selection of frequently asked questions our customers have asked our team. If you still have a question we haven't answered, please feel free to send us a message using the contact form!
You can access the Need a Doctor service on the Allyz app where you will be directed through a short appointment booking form.
If you are accessing the service in the USA, the service is available ‘on demand’. You will complete the form to request a virtual consultation and receive acknowledgement of your request. The doctor will call you within 5-10 minutes of receiving the request.
For appointments requested in the EU and the rest of the world, you can choose your preferred appointment slot when you complete the appointment booking form.
This services is provided by third party provider.
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You can change your first name, surname and phone number directly in your account section. Simply go to manage my account and edit your details there. You can't change your email address that is assigned to your account.
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Delays are based on airline reporting to FlightStats, our third-party flight data tracking system. If FlightStats reports a delay, the system will issue lounge vouchers. If it doesn't report the delay accurately, SmartDelay can't track the issue or send you a lounge access voucher. A delay can be an announcement from your airline.
If you were due to receive a lounge voucher but it hasn't come through yet, please contact the SmartDelay customer service team on +44 203 725 1601 or
email smartdelaysupport@collinsongroup.com. Their team is available 24/7 to contact.
Service and response provided by Smart Delay
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Our accounts can take up to 72 hours to update and show new changes, so we recommend waiting and refreshing your browser or app.
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Symptom Checker asks you questions and analyses your answers to help give you recommendations on how to treat your condition or if you should speak to a professional. Using the information from Medical Knowledge Base - Infermedica, it estimates the probability of specific diseases, recognising over 800 of them. It only takes a few moments to find out what you might be suffering from and how serious your symptoms are. Symptom Checker doesn't provide medical diagnosis.
This services is provided by third party provider.
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