Lounge access
Smart Delay is a service that offers free access to airport lounges for you and up to 5 co-travellers, if your flight is delayed for longer than an hour and you've added the trip and your co-travellers to your Trip Planner in your Allyz account at least 24 hours before your flight.
You can be issued two vouchers at any time, with the newest voucher's date setting a 30 day period in which no further vouchers can be used. The expiration date will be displayed on the voucher in your app. If you add multiple flights departing from the same airport on the same day, only the first delayed flight will be eligible for lounge vouchers. Vouchers are for personal use only and can't be transferred to another person. Cancelled flights don't qualify for vouchers.
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Your lounge access vouchers will be available in your Allyz app and sent to the email address you use for your Allyz account. If you've opted in for SMS notifications, you'll also get a SMS letting you know when your lounge voucher is available in the app.
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Delays are based on our third-party flight data tracking system, FlightStats. If the system reports a delay, it will issue lounge vouchers. If it doesn't report the delay accurately, SmartDelay can't track the issue or send you a lounge access voucher. A delay can be an announcement from your airline.
If you haven't received your two lounge vouchers and were due to receive them but it hasn't come through yet, please contact the SmartDelay customer service team on +44 203 725 1601 or email smartdelaysupport@collinsongroup.com. Their team is available 24/7 to contact.
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You may be denied access to a lounge, even with access vouchers, if any of the following apply:
The lounge was closed when your flight was delayed
The lounge is already full
The passenger's name on the boarding pass doesn't match the name on the access voucher
You or your co-travellers don't comply with the lounge's terms and conditions (such as minimum age or dress code)
To view the policies for a specific lounge, visit: lounge finder
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You can find your active voucher in the lounge access section in your Allyz app. All vouchers are single use only.
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Each airport lounge has its own policies around whether children are able to access them. To view policies for a specific lounge, visit lounge finder
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