Lounge access
Smart Delay is a service that offers free access to airport lounges if your flight is delayed for longer than an hour and you've added the trip to your Trip Planner in your Allyz account. Each lounge voucher is valid for 90 days once you've requested it. This means that you can use your voucher for a future trip to access a lounge in the Collinson network. The vouchers are available for you and up to 5 co travellers if you've added them to your Allyz Trip Planner up to 24 hours before your trip. Each registered passenger will receive their own lounge access voucher with their details on. The voucher is for your own use and is not transferable.
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Your lounge access voucher will be sent to the email address you use for your Allyz account.If you've opted in for SMS notifcations, you'll also get a SMS letting you know when your lounge voucher is available in the app.
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Delays are based on our third-party flight data tracking system, FlightStats. If the system reports a delay, it will issue lounge vouchers. If it doesn't report the delay accurately, SmartDelay can't track the issue or send you a lounge access voucher. A delay can be an announcement from your airline.
If you were due to receive a lounge voucher but it hasn't come through yet, please contact the SmartDelay customer service team on +44 203 725 1601 or
email smartdelaysupport@collinsongroup.com. Their team is available 24/7 to contact.
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You may be denied access to a lounge, even with access vouchers, if any of the following apply:
The lounge was closed when your flight was delayed
The lounge is already full
The passenger's name on the boarding pass doesn't match the name on the access voucher
You or a member of your group doesn't comply with the lounge's terms and conditions (such as minimum age or dress code)
To view the policies for a specific lounge, visit: lounge finder
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You can find your active voucher in the lounge access section in your Allyz app. Remember, each lounge voucher is valid for 90 days once it's been issued. Once the voucher is expired, it will be removed from your account.
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Each airport lounge has its own policies around whether children are able to access them. To view policies for a specific lounge, visit lounge finder
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